Visit Uboots on

FAQ - Uboots Ugg Boots

Are your Ugg boots genuinely Australian?

Yes, all of our products are made in Melbourne Australia. We only produce products using 100% genuine A-grade Australian sheepskin.

What countries do you ship to?
We ship to all countries.

How do I choose the correct size?
Please use the following tables to select your foot size. All of our footwear is manufactured to the "Australian" Standard Sizes. The following charts indicates the equivalent in USA, European and Japanese Standard Sizes. When you first try on your sheepskin footwear they may feel a little tight - snug but not overly tight. The thick dense pile in our sheepskin inners starts to gradually mould to the shape of your feet in the first few days of wear, providing a comfortable shape unique to the outline of your feet.

Generally if you are a half size, you should go to the next size up.

What are the shipping costs?
Free shipping in Australia
All other countries please select your country in checkout to view rates.

International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by U-boots Australia

How long does my order take to arrive?

Australian orders Approximately: 1-3 business days for delivery.
International orders Approximately: 5-10 business days for delivery.
Please also allow Approximately 48hrs for handling.

What currency am I being charged in?
All payments are quoted in Australian Dollars and converted to your local currency by your credit card provider.

What are my payment options?

Payments can be made using a Paypal Account or Credit Card via the shopping cart on this site.
PayPal users the world's most advanced proprietary fraud prevention systems.
Direct Bank Transfer to:

Please put your user name or e-mail into the payment details area

Bank:

Branch Number (BSB):

Account No:
Account Name:

Swift Code:

ANZ, Australia

013-233

483514611
U-Boots

Anzbau3m

The shipping cost is automatically calculated upon checkout. To place an order please:

Add your items to cart.

When ready to finalize an order, you will be asked to please:

Choose your Shipping options and location
Provide us with your details
Arrange payment

All of the above will occur automatically, you just need to follow the instructions step by step.

Once your payment is approved, you will receive an order confirmation email. Please keep it until you receive your order.

Do you sell in quantities at wholesale prices?

We currently sell at wholesale prices to retailers and export markets. We can provide you with wholesale prices provided that you purchase a large quantity. Please contact us for more information.

How do I take care of my uggs?

Hand wash in warm water using an approved wool detergent. Rinse thoroughly and gently shake article or use a towel to remove excess water. Dry in shade away from direct sunlight. Do not use direct heat.

Exchanges And Returns

We will exchange your purchase only if the product is faulty (defective materials and/or workmanship). Products must be unworn and be in the same condition in which you received them.

To obtain a return authorisation, please contact us.

Please note that additional delivery charges will apply in all exchange/refund circumstances.

All returns and cancellations are subject to a 15% restocking fee.

Please note, that because sheepskin and leather are natural products, small marks cannot be considered a manufacturing fault.

Such marks will not affect the performance of the footwear.

U-boots Australia is not responsible for packages lost in transit