Frequently Asked Questions
Beware of FAKE websites.
As you may be aware, fake website (primarily from China) can be found on the Internet. Their sole purpose is to sell you a cheap product or to maliciously take your money and personal information with no intention to ever send your products to you. These fraudulent websites appear safe, with photos and information stolen from legitimate websites. Extreme caution should be taken when visiting any of these websites..
If you are unsure if a website is selling fraudulent goods or not or if you wish to report one, we ask you to contact us and we will inform you of our findings.
Beware of companies that don't provide you with a physical address, an abn or insist on replying only via email.
How can i pay?
We accept Visa, MasterCard and Amex via our Secure Online Transaction System. You can also call us and order over the phone and pay via credit card or bank transfer/deposit. We also accept Paypal payments via our website.
The shipping cost is automatically calculated upon checkout. To place an order please:
Add your items to cart.
When you are to ready to finalise the order, you will need to fill in the appropriate information and you will receive a confirmation email as soon as the order is placed.
Do you sell wholesale?
Yes. We sell wholesale to shops around the world. We have also helped many customers start their own businesses, selling our products. We will provide you with all of our expertise and service to make it a safe and easy process. Please contact us for more information.
How long does my order take to arrive?
Depending on your choice of postage times can vary. Below are approximate shipping times.
Standard shipping within Australia - please allow 5-7 business days for your order to arrive.
Express shipping within Australia - please allow approx. 2 business days
Times may take a little longer over the colder months where demand is at its highest. If you need an item very urgently please contact us prior to ordering.
How do I take care of my boots?
Please refer to our care page.
What size am i?
Please refer to our sizing guide for accurate sizing. We find that its best to measure your feet to get the most accurate results.
Do you sell the "Ugg Australia" sheepskin boots?
We get this question all the time and the answer is no. We manufacture and sell our own products, made here in Australia by us. We are not affiliated to the US Company that owns the Ugg Australia brand - called Deckers. The word Ug,Ugh, ugg has been associated with a style (not brand) of footwear for many years in Australia. Most of the Ugg AustraliaTM production occurs in China and not in Australia. You can find more info on google and wikipedia.
For any other enquiries please contact us on:
or call us 03 9588 0033
or come and visit us at 9 b Macbeth St Braeside VIC 3195.